Lead Technician

JOB TITLE

Lead Technician

REPORTING STRUCTURE

Reports to Operations Manager

MINIMUM QUALIFICATIONS

Education: HS diploma or equivalent

TECHNICAL CREDENTIALS & QUALIFICATIONS

• Journeyman’s O1, O2 or O6 Electrician’s license preferred
• Ability to read and interpret drawings and schematics

EXPERIENCE

Technical Experience in one or more of the following preferred:

• Technological Equipment
• Wire/Wireless Networking
• Security & Surveillance Systems
• Lighting Systems
• CCTV
• Residential or Commercial Construction a plus

LEADERSHIP EXPERIENCE

• Effectively and efficiently directing activities of partner apprentice
• Teaching, training and skills development of team members
• Providing accountability and gentle correction to accomplish team objectives
• Managing team resources to complete assigned work on-target, on-time, on-budget.

PERSONAL QUALITIES

• Passion for technology
• Personal commitment to pursuing ongoing industry training and education
• Detail-oriented, efficient and organized professional
• High moral and ethical standards
• Superior written and verbal communication skills
• Strong analytical and problem solving skills
• Leadership approach by example, objective, and vision
• Friendly, positive, can-do, service attitude
• Resourceful in the completion of projects
• Effective multi-tasker
• Team player

EMPLOYMENT REQUIREMENTS

All company employees:

• Must have reliable transportation and a clean driving record for travel to and from office
• Must present and maintain a positive and professional demeanor
• Must pass a pre-employment background check

COMPENSATION/BENEFITS

• 401k Matching
• PTO
• Paid Holidays
• Hourly position

SCHEDULE

T-F: 7:00-5:30
*Very periodic weekends, occasional work outside of normal business hours

PERFORMANCE EXPECTATIONS

General

• Consistently performs duties within the expectations of the BHF Mission Statement
• Takes the initiative in seeking out opportunities for personal professional development and training
• Proactively communicates any problems or issues that impair the company’s ability to serve its clients well
• Consistently adheres to company policies related to attendance, punctuality and paid time off

Installation

• Performs electrical installation and termination according to departmental procedures and standards
• Professionally installs and connects equipment according to Work Order specifications and departmental procedures and standards
• Appropriately calibrates AV equipment according to client expectations and industry best practices.
• Assures system functions properly and appropriately trouble shoots prior to leaving home
• Consistently works to minimize/eliminate return visits

LEAD RESPONSIBILITIES

General

• Demonstrates ownership for all assigned installations, assuring all work is completed according to company standards and values
• Proactively problem solves installation challenges and is prepared with possible solutions when presenting issues to Operations Manager
• Effectively and efficiently directs the activities of apprentice
• Participates in the ongoing training and professional development of apprentice and other team members as assigned
• Provides accountability and appropriate correction of team members in order to accomplish performance objectives
• Consistently assures that team resources are managed in the way assures all work is completed on-target, on-time, on-budget
• Participates in team member performance reviews by providing constructive performance feedback to the Operations Manager in a timely manner

Customer Service

• Effectively listens to customers to fully understand what they want their systems to do
• Consistently explains and demonstrates complicated technical concepts to customers in terms that they are able to understand
• Works to amaze and delight clients by appropriately managing expectations
• Pursues professionally personal connections with clients

Quality

• Assures consistency in executing the departmental CQI program
• Actively participations in the development and implementation of departmental and company policy and procedures